Yo Flat Buddy

Privacy Policy

We are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.

Last updated: December 2024

1. Information We Collect

Personal Information

  • Account Information: Name, email address, phone number, date of birth
  • Profile Information: Profile photos, bio, preferences, verification documents
  • Contact Information: Address, emergency contacts, communication preferences
  • Identity Verification: Government ID, proof of address, employment verification

Property Information

  • Property Details: Address, photos, descriptions, amenities, pricing
  • Availability: Dates, time slots, booking restrictions
  • Location Data: GPS coordinates, neighborhood information
  • Property Documents: Lease agreements, insurance documents, permits

Usage Information

  • Platform Activity: Searches, views, bookings, communications
  • Device Information: IP address, browser type, operating system
  • Location Data: General location for search results and safety
  • Communication Records: Messages, calls, video chats (with consent)

2. How We Use Your Information

Service Provision

  • Facilitate room searches and bookings
  • Enable communication between users
  • Process payments and transactions
  • Provide customer support

Safety and Security

  • Verify user identities and backgrounds
  • Monitor for fraudulent or suspicious activity
  • Investigate safety reports and violations
  • Maintain platform security and integrity

Improvement and Analytics

  • Analyze usage patterns and preferences
  • Improve platform functionality
  • Develop new features and services
  • Conduct research and analytics (anonymized)

3. Information Sharing and Disclosure

With Other Users

We share limited information to facilitate connections:

  • Profile information relevant to room searches
  • Property details and availability
  • Communication through our platform
  • Verification status (without sensitive details)

With Service Providers

  • Payment processors for transaction processing
  • Background check services for verification
  • Communication platforms for messaging
  • Analytics providers for platform improvement

Legal Requirements

  • Compliance with legal obligations
  • Response to law enforcement requests
  • Protection of rights and safety
  • Prevention of fraud and illegal activity

4. Data Security and Protection

We implement comprehensive security measures to protect your information:

Technical Safeguards

  • • End-to-end encryption
  • • Secure data transmission
  • • Regular security audits
  • • Access controls and monitoring

Administrative Safeguards

  • • Staff training and background checks
  • • Data minimization practices
  • • Regular policy reviews
  • • Incident response procedures

5. Your Privacy Rights

Under GDPR and UK Data Protection Law

  • • Right to Access: Request copies of your personal data
  • • Right to Rectification: Correct inaccurate or incomplete data
  • • Right to Erasure: Request deletion of your personal data
  • • Right to Restrict Processing: Limit how we use your data
  • • Right to Data Portability: Receive your data in a portable format
  • • Right to Object: Opt out of certain data processing

How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: privacy@yoflatbuddy.co.uk

Phone: +44 20 1234 5678

Address: Data Protection Officer, Yo Flat Buddy Ltd, London, UK

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic platform functionality, security, and user authentication.

Analytics Cookies

Help us understand how you use our platform to improve services.

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account Information: Until account deletion or 7 years after last activity
  • Property Listings: Until listing is removed or account is deleted
  • Communication Records: 3 years for safety and dispute resolution
  • Payment Information: As required by financial regulations
  • Legal Compliance: As required by applicable laws

8. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EEA. We ensure appropriate safeguards:

  • Standard Contractual Clauses (SCCs) for EU transfers
  • Adequacy decisions by relevant authorities
  • Binding Corporate Rules for internal transfers
  • Certification schemes and codes of conduct

9. Children's Privacy

Important: Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our platform after any changes constitutes acceptance of the updated policy.

Contact Us About Privacy

Data Protection Officer:

privacy@yoflatbuddy.co.uk

+44 20 1234 5678

General Privacy Inquiries:

support@yoflatbuddy.co.uk

Yo Flat Buddy Ltd, London, UK